Ottawa, Ontario, May 23, 2013... The Honourable Gail Shea, Minister
of National Revenue, and Minister for the Atlantic Canada Opportunities
Agency, today celebrated that Canadians have been served for five
successful years by J. Paul Dubé, Canada’s first Taxpayers’ Ombudsman.
“In 2006, our Government made a firm commitment to support Canadian
taxpayers,” said Minister Shea. “We followed through by introducing both
the Taxpayer Bill of Rights and the Office of the Taxpayers’ Ombudsman.
I am pleased to see the Office’s clear record of success in
representing the interests of Canadian taxpayers and working with the
Canada Revenue Agency (CRA).”
The Office of the Taxpayers’ Ombudsman operates independently from
the CRA and was established to uphold taxpayer service rights and to
provide an impartial review of unresolved service complaints from
taxpayers. In 2008, Mr. Dubé was the first person to be appointed to the
position of Taxpayers’ Ombudsman.
“Today we are pleased to celebrate the fifth anniversary of my
office, and the results we continue to achieve in helping Canadians
obtain the fair treatment they are entitled to from the CRA. We are also
pleased to celebrate the impact my office has had, and will continue to
have, on the resolution of CRA service issues,” said Mr. Dubé. “In our
role, we take great pride in making a difference in the lives of
Canadians by making sure the Taxpayer Bill of Rights is respected.”
The Taxpayer Bill of Rights outlines 15 rights and includes a
five-point commitment from the CRA to small business. It was established
to help taxpayers understand what they can expect in their dealings
with the CRA: that they will be treated fairly and receive high
standards of service in all of their interactions with the CRA.
Since its establishment, the Office has resolved hundreds of requests
for assistance from taxpayers. In addition, Mr. Dubé and his office
have published six special reports providing the Minister with
recommendations to address many important service issues, from
misallocated payments to how the public is provided with information on
the tax-free savings account. All of the recommendations put forward by
the Ombudsman have been accepted by the Government, and the CRA has
taken steps to enhance its services as a result.
The Harper Government remains focused on the priorities that
Canadians care most about, as recently outlined by the Prime Minister:
ensuring that the rights of Canadian taxpayers are promoted by the
Taxpayers’ Ombudsman supports Canadian families and their personal
financial security.
For more information about the Office of the Taxpayers’ Ombudsman, go to www.taxpayersrights.gc.ca.
For more information on the Taxpayer Bill of Rights, go to www.cra.gc.ca/rights.
Canada Revenue Agency
This a a reproduction copy of an official work that is published by the Government of Canada and that the reproduction has not been produced in affiliation with, or with the endorsement of the Government of Canada.
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